Telecommunications companies use SMS and online Fax for communication because they are both reliable and efficient to send and receive messages and documents. SMS and online Fax tools can become increasingly complex as new technologies and features are introduced, making it difficult for telecommunications companies to provide a consistent user experience. However, SMS & eFax Guru can be a game changer for telecom companies because it supports Conversational SMS, Bulk SMS, Automated SMS, and eFax on the same platform.  

Conversational or 2-way SMS allows telecommunication companies to communicate with their customers in real-time and provide quick and efficient customer service. This helps reduce customer complaints and increase customer satisfaction. Bulk SMS helps in reaching out to potential customers and promoting new products and services, leads to brand awareness, and drives sales. Automated SMS can be used to respond to customer inquiries automatically. The automated responses are triggered by customer responses that are predefined based on business needs.  

eFax is a web-based fax service that lets you send and receive faxes from any computer or mobile device. Telecommunication companies can send various documents using eFax, such as billing statements and invoices for customers, service agreements and contracts, technical documentation and instructions for equipment and services, maintenance and repair reports, etc. They can use eFax to easily send and receive faxes, eliminating the need for physical fax machines and paper. This saves time and money while reducing the environmental impact of paper usage. Furthermore, eFax is HIPAA-compliant, allowing for the faster and more secure transmission of sensitive data and remote access to faxes from any device. Telecommunications companies can use SMS & eFax Guru to send and receive eFax using any Salesforce object. The app also supports Bulk eFax, allowing telecommunication companies to send eFaxes to multiple recipients at once. 

SMS & eFax Guru comes with cutting-edge features, such as hosted SMS, MMS, dynamic templates, SMS opt-out, delivery receipt, incoming alerts, SMS inbox, SMS dashboard, and dark hour to assist telecommunication companies in staying one step ahead of competitors. It also supports text messages of up to 3000 characters, making it easier for telecom company staff to communicate with customers. The app is available on Salesforce AppExchange with a 30-day free trial. To get more info, contact info@cloudmaveninc.com